Fashion retailers are facing a fierce battle to protect margins and corporate profits against the heavy costs of an explosion in returns. The larger retailers are putting in place systems that offer visibility and control over the returns process. But, asks Gareth Thomas, Retail Business Consultant …
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One giant leap for ecommerce SMEs
How can SMEs gear-up for e-commerce and take on the giants in their market? Consumers now expect everybody to offer next-day delivery, guaranteed time-slots, the right product every time, and no-quibble returns policies – areas that the larger companies are well tuned into, writes Ian Roper. But …
